FAQ
Orders & Customization
How do I make sure the mats fit my specific vehicle?
Every single set is 100% custom-crafted for your precise vehicle model. Simply input or select your car’s exact make, model, and year at checkout. We use advanced digital tailoring to match your cabin and trunk contours with absolute precision.
Can I modify or cancel my order after placing it?
Yes, you can request changes or a cancellation within 24 hours of placing your order by emailing us at support@usacarliners.com. Because production begins shortly after this window, modifications cannot be made once manufacturing has started.
What is included in a standard trunk mat package?
A standard custom trunk set includes the main floor mat, left and right side wall mats, and the last-row seat backrest mats (independently designed). If you need extra row backrest mats, please contact our support team to cover the customization price difference.
Materials & Quality
What are your car and trunk mats made of?
Our mats feature a signature 5-layer high-performance structure, topped with premium, heavy-duty synthetic leather. They are completely waterproof, scratch-resistant, and engineered with an anti-slip backing to withstand harsh weather while giving your interior a luxurious upgrade.
Do the mats have any chemical or strong odors?
Not at all. We use eco-friendly, non-toxic, and odorless materials that are 100% safe for your family, kids, and pets right out of the box.
Will the mats slip or shift around while driving?
Zero shifting. Our mats are designed with heavy-duty anti-friction honeycomb backing and secure firmly using built-in clips or automotive-grade Velcro to lock tightly into your factory interior.
Shipping & Delivery
Why is there a slight crease on my mat upon unboxing, and how do I fix it?
Because our heavy-duty mats are securely rolled or folded for safe international transit, minor creases can sometimes appear. This is completely normal and temporary! You can speed up the settling process by leaving them in direct sunlight for a few hours, or gently using a hairdryer on the reverse side (keeping a safe distance).
How long does production and shipping take?
Production Time: 5–7 business days (since every set is custom-cut to order).
Delivery Time: Standard free shipping takes approximately 13–20 business days. Expedited shipping takes 10–15 business days.
Why is there a slight crease on my mat upon unboxing, and how do I fix it?
Because our heavy-duty mats are securely rolled or folded for safe international transit, minor creases can sometimes appear. This is completely normal and temporary! You can speed up the settling process by leaving them in direct sunlight for a few hours, or gently using a hairdryer on the reverse side (keeping a safe distance).
Support & Warranty
Do your products come with a warranty?
Yes! Every custom floor and trunk mat is backed by our worry-free 2-year limited warranty covering manufacturing and craftsmanship defects.
While our 2 year warranty covers the replacement of defective parts, customers are responsible for covering the shipping costs associated with sending and receiving warranty items.
How can I contact customer support if I need assistance?
To ensure every customer receives a thorough, documented, and fast resolution, we operate via dedicated email support only (phone support is unavailable due to our high daily order volume). Please email us at support@usacarliners.com along with your order number and clear photos of the installed mats, and our team will get back to you within 24 hours!
The USA Car Liners standard
Perfect Fit Guarantee
Tailored to your precise vehicle model for a refined, seamless fit.
5-Layer Luxury System
Premium synthetic leather engineered for ultimate protection and comfort.
Dedicated Email Support
Fast, attentive assistance whenever you need it. support@usacarliners.com