Return & Refund Policy

Return & Refund Policy

USA Car Liners |

At USA Car Liners, based in Modesto, California, we specialize in high-quality, custom-tailored car floor mats and trunk liners precision-engineered for your vehicle’s specific Year, Make, Model, and Interior Trim. All orders are processed locally and dispatched via our network of primary U.S. logistics hubs. Because every custom liner is individually crafted to order, please review our policy details below prior to completing your purchase. By completing a transaction on our site, you agree to all terms outlined herein.

1. 24-Hour Order Cancellation & Modification

To ensure prompt delivery across North America, custom pattern cutting and production begin shortly after your order is confirmed.

  • Within 24 Hours of Purchase: You may cancel or modify your order (e.g., updating vehicle specs or shipping address) for a 100% full refund with zero cancellation fees.
  • After 24 Hours: Once the 24-hour window passes, custom tailoring is underway and raw materials are allocated. Orders can no longer be canceled or modified. If your order has already entered production or transit, you may initiate a return upon delivery in accordance with Section 3 below.

2. 30-Day Fitment Guarantee & Verification Process

We stand behind the precision fit and craftsmanship of every custom mat and trunk liner we produce. If you provided complete and accurate vehicle information at checkout but your liners do not fit properly, notify us within 30 calendar days of delivery.

Mandatory Step-by-Step Installation Requirements

Before submitting a fitment claim, you must complete the following steps for your product type:

A. Custom Floor Mats:

  1. Completely remove all existing factory or aftermarket floor mats from your footwells.
  2. Slide front seats fully backward to allow clear access and proper layout.
  3. Lay the base mat into the footwell and press firmly along the contours.
  4. Double-Layer Sets: Align the top layer over the base mat and twist/lock the integrated detachable clips securely into place.
  5. Ensure the installed mats do not block or interfere with the gas, brake, or clutch pedals.

B. Custom Trunk Liners (3-Step Installation Guide):

  1. Step 1 (Main Floor Mat): Clear the cargo area and lay the main trunk floor mat flat onto the cargo floor.
  2. Step 2 (Last Row Backrest Mats): Fold the rear seatbacks forward if needed, then align and attach the backrest mats.
  3. Step 3 (Side Wall Mats): Align the side wall liners with the wheel wells and interior side contours. (Note: If your vehicle features internal storage cubbies, push the mat inward to fit the recess.)

C. Velcro Mounting Rules (Required for Trunk Fitment Claims):

  • Carpeted (Plush) Surfaces: Stick the adhesive-backed Velcro hook side only to the back of the mat. The mat’s hook surface will automatically grip the vehicle’s factory carpet (do not apply adhesive to the vehicle).
  • Hard Plastic Surfaces: Stick one adhesive side of the Velcro pair onto the vehicle's plastic trim, and the matching side onto the back of the mat, then connect both pieces securely.
  • Pro Tip: Pre-cut Velcro strips into small segments and apply them evenly along the back edges of the backrest and side wall mats before final installation.

Covered Claims (Manufacturing Error or Transit Damage)

If your liners arrive damaged, defective, or fail to fit due to a manufacturing error made by USA Car Liners:

  • Email support@usacarliners.com within 30 calendar days of carrier delivery.
  • Include your Order Number, exact vehicle specs (Year, Make, Model, Trim), and a detailed description of the issue.
  • Required Evidence: Attach clear photo or video evidence showing:
    • The shipping box label and overall product.
    • Full view of all components installed in the vehicle, including close-ups of double-layer locking clips (for floor mats) or Velcro adhesion points on backrest and side wall panels (for trunk liners).

Our Resolution: Once verified, USA Car Liners will manufacture and ship a corrected replacement at 100% zero cost to you, or issue a full refund. If a physical return of the incorrect item is required, we will provide a prepaid return shipping label.

Customer Selection Error (Incorrect Vehicle Specs):
Fitment issues resulting from incorrect vehicle details selected at checkout, incomplete trim specs, or undisclosed aftermarket modifications (such as custom seating, modified pedals, or aftermarket audio equipment) are not eligible for free replacements or full refunds. However, our team will gladly offer a discounted remake solution to help you get the correct set.

3. Standard Personal Returns & Restocking Fee

If you wish to return a set of mats or trunk liners for personal reasons (change of mind, no longer needed, ordered by mistake, etc.):

  • 30-Day Window: Return requests must be submitted within 30 calendar days of carrier delivery.
  • 30% Processing & Restocking Fee: Because each set is custom-made specifically for individual car models, approved standard returns are subject to a 30% restocking and handling fee, which will be deducted from your total refund.
  • Return Destination & Shipping Costs: To maintain strict quality control, raw material recycled processing, and pattern auditing, all custom-made returns must be dispatched back to our designated Global Manufacturing & Inspection Facility. The customer is fully responsible for all international return shipping costs, duties, and trackable postage fees. Original outbound shipping costs are non-refundable.
  • Product Condition: Returned items must be 100% brand-new, uninstalled, unwashed, and completely free of dirt, mud, pet hair, or grease. Items must be returned in their original packaging with all included mounting clips and accessories. Dirty or used items will be rejected and sent back at the buyer's expense.

4. Return Authorization (RMA) & Warehouse Routing

To prevent lost or misplaced packages, all returns require prior written authorization.

  1. Email support@usacarliners.com to initiate a request and obtain an official Return Merchandise Authorization (RMA) number.
  2. Our support team will provide you with full RMA documentation, customs declaration guidance, and the exact assigned overseas inspection warehouse address.
  3. In most cases, physical return of the incorrect item is NOT required, allowing you to keep or dispose of it without any hassle.
⚠️ CRITICAL RETURN ADDRESS & REFUSAL WARNING:
DO NOT send returns to our corporate administrative office in Modesto, CA. Our Modesto office functions strictly as an administrative and corporate office and is not equipped to receive, inspect, or process warehouse inventory. Any package delivered to our Modesto office, or any unauthorized refusal of carrier delivery without prior RMA approval, will be automatically rejected. Unauthorized returns sent to our CA office or refused shipments do not qualify for a refund under any circumstances.

5. Inspection & Refund Timeline

  • Facility Inspection: Once delivered to our designated inspection facility, our quality team will inspect the item within 3 to 5 business days.
  • Refund Issuance: Approved refunds (minus the 30% restocking fee and initial outbound shipping costs) will be processed back to your original payment method within 5 business days following inspection.
  • Posting Time: Depending on your card issuer or bank, funds typically take an additional 3 to 7 business days to reflect on your statement.

6. Unclaimed Packages & Incorrect Delivery Addresses

If a package is returned to us by the carrier due to an incorrect shipping address provided by the customer, or failure to collect/accept the delivery, the customer will be responsible for the reshipping fee. Unclaimed orders held beyond 60 days without customer response will be canceled without a refund.

7. Chargeback & Fraud Prevention Policy

USA Car Liners is committed to providing excellent customer service and resolving all legitimate inquiries fairly. By completing your order, you agree to attempt to resolve any issues directly with our support team prior to initiating a payment dispute or chargeback with your bank or credit card issuer.

  • Fraudulent / Unlawful Chargebacks: Filing a chargeback claiming an item was "not received" when tracking confirms carrier delivery, or filing "item not as described" without providing photo evidence or adhering to our RMA return process, is considered fraudulent.
  • Dispute Evidence Submission: In the event of an unauthorized or fraudulent chargeback, USA Car Liners will submit all transaction records, delivery confirmation logs, IP address data, vehicle spec confirmations, and this agreed Return Policy directly to the financial institution as binding proof of order fulfillment.
  • Processing Fees: Any unauthorized chargeback filed without prior merchant contact may result in additional administrative and legal collection fees where permitted by law.

8. Contact Customer Support

For fitment guidance, order modifications, or return authorizations, please contact our team:

USA Car Liners
Email: support@usacarliners.com
Phone: +1 209-330-0948
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Corporate Headquarters: 1020 Heidi Ave, Modesto, CA 95350, United States
(Corporate Administrative Headquarters only — no warehouse returns accepted at this location)