Shipping policy
Hey there! Welcome to USACarLiners. We take pride in delivering handcrafted, precision-engineered custom car mats, trunk liners, and car covers for your vehicle. Here is everything you need to know about our custom fulfillment process, shipping rates, and delivery timelines.
1. Service Levels & Shipping Surcharges
| Service Level | Custom Production | Shipping Time | Total Delivery | Shipping Fee |
|---|---|---|---|---|
|
Standard Free Shipping Contiguous US (Lower 48) |
5 Business Days (1 Week) | 15–20 Business Days | 20–25 Business Days | FREE ($0) |
|
Remote Territory Freight AK, HI, PR, GU, VI etc. |
5 Business Days (1 Week) | 15–25 Business Days | 20–30 Business Days | $79.00 Surcharge |
Restricted Delivery Addresses: Our carrier partners (UPS & FedEx) cannot deliver to PO Boxes, Amazon Hubs, or APO/FPO/DPO military addresses. Please provide a valid physical street address at checkout.
2. Two-Step Custom Fulfillment Process
Because we don’t sell off-the-shelf, generic mats, every single order undergoes a dedicated two-step fulfillment process tailored to your vehicle’s exact Year, Make, Model, and Interior Specs:
- Step 1: Custom Production (5 Business Days / 1 Week) — 3D laser pattern cutting, custom edge tailoring, non-slip backing application, and quality control inspection.
- Step 2: Shipping & Delivery (15–20 Business Days / 3–4 Weeks) — Direct air freight dispatch to US distribution hubs, customs clearance, and final doorstep delivery via UPS or FedEx.
Total Estimated Delivery: 20–25 Business Days (4–5 Weeks) (Times may vary slightly during peak holiday seasons or severe weather).
3. Direct-to-Consumer Precision Craftsmanship
USACarLiners is a US-registered brand dedicated to premium automotive interior protection. All vehicle fitment databases, CAD laser patterns, and customer support are managed here in the United States.
To offer luxury, custom-built mats directly to vehicle owners without traditional middleman markups, each order is custom-tailored at our specialized overseas crafting facility and dispatched via express tracked logistics straight to your door. We fully cover all customs duties and import taxes—there are never any unexpected fees at checkout or upon delivery.
4. Order Tracking & Status Updates
Once your custom mats pass final quality control and leave our workshop, an automated email containing your tracking link will be sent to you.
- Initial Transit Phase: During the first phase of transit (while your custom mats are moving to the US distribution hub and undergoing customs processing), your tracking number on UPS or FedEx may temporarily state "Label Created" or "Shipment Information Received". This is completely normal for factory-direct custom orders.
- Local Delivery Phase: Detailed step-by-step scans, local transit updates, and an exact delivery date will refresh automatically as soon as your package arrives at your local UPS or FedEx facility.
5. Address Changes & Corrections
Please review your shipping details carefully during checkout!
- Within 24 Hours: If you spot an error in your address, please email us at support@usacarliners.com within 24 hours of ordering for a free update.
- After 24 Hours or In Transit: Once laser cutting begins or the parcel is handed over to shipping carriers, address changes cannot be guaranteed and may be subject to carrier re-routing fees. We are unable to intercept or reroute packages that are actively in transit.
6. Damaged or Lost Shipments
Every order processed by USACarLiners is fully protected against carrier loss or damage during transit:
- Damaged Upon Arrival: If your package arrives with visible physical damage, please keep all original packaging materials and send clear photos of the box and mats to support@usacarliners.com within 48 hours of delivery so we can process an immediate claim and replacement.
- Lost in Transit (90-Day Guarantee): We closely track every package. In the rare event that your package has not arrived or tracking stops updating for over 90 days from the order date, please contact our support team. We will immediately process a 100% full refund or issue a priority replacement order at no extra charge.
7. Contact Customer Support
Have a question about your order, vehicle fitment, or shipping status? Our support team is always ready to assist you!
- 📧 Email Support: support@usacarliners.com (Replies within 24 hours)
- 📞 Phone Support: +1 209-330-0948
- 🏢 Corporate Office: 1020 Heidi Ave, Modesto, CA 95350, United States
(Corporate Administrative Headquarters only — no warehouse returns accepted at this location)